Privacy Policy

Last updated on 23 April 2024

  1. Introduction

Freecracy Vietnam Co., LTD. (“Hireforce”) respects your privacy and is committed to protecting it in accordance with applicable laws and using generally accepted industry practices.

This Privacy Policy explains who we are, how we collect, share, and use personal information about you, and how you can exercise your privacy rights.

For purposes of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual (e.g., name, address, email address, or phone number).

If you have any questions or concerns about our use of your Personal Information, please contact us at

  1. Information We Collect

We collect personal information from you through our Websites and Services. This information may include:

  • Contact Information: Name, email address, phone number, and (for Services) IP address and geographic location.

  • Business Information (if applicable): Company name, size, and type.

  • Billing Information (if applicable): Credit card number and billing address.

  • Account Information: Username, password, and any other information needed to log in.

  • Feedback Information (if applicable): Name, phone number and email address when providing feedback.

  • Contact Information (for Customers): Name, email address, phone number, physical address, billing information, designation, and company name collected through the "import contacts" feature.

  1. Use of Collected Information

This section explains the purposes for which Hireforce uses the personal information collected through our services. We are committed to using your data only for legitimate reasons and in accordance with applicable regulations.

Here's how we use your data:

  • To Deliver Services: We use your data to provide the core functionalities of Hireforce to our customers. This includes facilitating the hiring process, managing applications, and enabling communication between candidates and employers.

  • To Address Service Issues: We may use your data to troubleshoot and resolve technical or service-related problems that might arise during the hiring process.

  • To Respond to Support Requests: We use your data to address any support inquiries submitted by our customers or candidates regarding the Hireforce platform.

  • To Fulfill Contractual Obligations: We may use your data to fulfill any specific requirements outlined in the agreement with our customers.

  • To Comply with Legal Requirements: In certain situations, we may be required by law to retain or process your data.

  • Provide relevant communications: We may send you information about our products and services you might be interested in.

  • Generate anonymized statistics: We anonymize and aggregate website data to create statistics for internal use.

  1. Data Sharing and Disclosure

We use your information, including personal data, to:

  • Personalize your experience: We analyze website usage data to improve your experience.

  • Respond to inquiries: We use your contact information to answer your questions and fulfill requests.

  • Provide relevant communications: We may send you information about our products and services you might be interested in.

  • Generate anonymized statistics: We anonymize and aggregate website data to create statistics for internal use.

  1. Data Security

We prioritize the security of your personal information, including applicant data. Here are some security measures we implement to protect your information:

  • Encryption: We encrypt data at rest and in transit using industry-standard protocols to safeguard sensitive information.

  • Access Controls: We implement access controls to restrict access to applicant data to authorized personnel only. This includes user authentication and authorization procedures.

  • Regular Security Monitoring: We continuously monitor our systems for vulnerabilities and implement security patches promptly to minimize risks.

  1. Data retention

We store your personal information only for as long as necessary to:

  • Deliver the Hireforce services you requested.

  • Comply with legal obligations, such as tax or accounting requirements.

  • Once these needs are fulfilled, or the legal requirement expires, we will either securely delete your information or store it in a way that doesn't identify you (anonymization).

  1. Your Data Protection Rights

This section outlines your rights regarding the personal information we collect and process.

7.1. Accessing Your Information:

  • You have the right to request access to your personal information that we hold. This includes the right to be informed about the categories of personal data we collect, the purposes for which we process it, and the recipients or categories of recipients to whom the data is disclosed.

  • To request access to your information, please submit a written request to us at [your contact information]. We will respond to your request within a reasonable timeframe, as defined by the PDPL.

7.2. Correcting Your Information:

  • You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

  • To request a correction, please submit a written request to us at [your contact information]. We will review your request and make the necessary corrections within a reasonable timeframe.

7.3. Updating Your Information:

You have the right to keep your personal information accurate and up-to-date. If your information changes, you can update it directly through your Hireforce account (if applicable) or by contacting us at

7.4. Deleting Your Information:

  • You have the right to request that we delete your personal information, subject to certain exceptions outlined in the PDPL. These exceptions may include situations where we are required by law to retain your information.

  • To request deletion of your information, please submit a written request to us at We will review your request and inform you of the outcome within a reasonable timeframe.

7.5. Additional Considerations:

  • You may be required to provide verification of your identity before we can process your request.

  • We may charge a reasonable fee for fulfilling your request, especially for excessive or repetitive requests. However, we will inform you of any fees before processing your request.

  1. Updates To Our Privacy Policy

We may occasionally revise this Privacy Policy to reflect changes in legal requirements, technology, or our business practices. We'll keep you informed of any significant updates by posting them on our website or sending an email notification (if you've provided your email address). By looking at the "last updated" date at the top of this Privacy Policy, you may find out when it was most recently revised.

  1. Understanding Data Processing Roles

9.1. Important Information for Job Applicants

  • This Privacy Policy applies to our services, but not to our customers who manage the information you provide through them. Our customers have their own privacy policies that govern how they collect and use your personal data.

  • Hireforce acts as a data processor on behalf of our customers. This means we only process the personal information stored in our services as instructed by our customers. We do not have a direct relationship with individual applicants whose information we process.

  • For example, if you apply for a job posted by one of our customers, your information might be automatically transferred to Hireforce for processing. However, the customer who posted the job remains the data controller responsible for your information.

9.2. Who to Contact for Privacy Inquiries

  • If you have any questions about a customer's privacy practices, how they use your information, or how to exercise your data protection rights regarding that information, you should contact the customer directly. This may involve contacting the company you applied to or the platform where you saw the job posting. They will be able to provide you with specific information about their data processing practices and how to manage your data.

  • Similarly, if you want to modify your personal information, restrict its processing, or request its deletion from Hireforce, you should contact the relevant customer directly. While Hireforce can process deletion requests, the customer who posted the job might need to initiate the data deletion process within their system.

  1. International Data Transfers
  • Your personal information may be transferred to and processed in countries with data protection laws that differ from yours. Our servers are located in Singapore, and we utilize third-party service providers across the globe. This means your information might be processed in any of these countries.

  • However, we have implemented appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy. Additionally, we only collect your personal information:

  • With your consent.

    • To fulfill a contract with you.

    • For our legitimate interests, provided they don't outweigh your data protection rights or fundamental freedoms.

    • When required by law or to protect your vital interests (or another person's).

We will always clarify if providing information is mandatory for legal or contractual reasons.

You have the right to request additional information about the safeguards we have in place for international data transfers. Please contact us at if you have any questions.

  1. Contact us

We welcome your questions and comments about this Privacy Policy. Additionally, if you wish to exercise your data protection rights, feel free to reach out to us at