The Telesales position involves conducting sales and providing consultations for products or services over the phone. Telesales representatives focus on reaching out to potential customers, making persuasive calls, presenting product/service details attractively, and finalizing the sales process.

Key Duties and Responsibilities

  • Make outbound calls to potential customers to introduce and sell products or services.

  • Provide advice and address customer inquiries regarding products or services.

  • Establish and maintain good relationships with customers, identifying their needs and suggesting appropriate solutions.

  • Record call-related information and sales outcomes in the customer management system.

  • Achieve assigned sales targets.

  • Stay updated on new products/services, sales policies, and marketing strategies.

  • Conduct post-sales follow-up tasks, including order confirmation and issue resolution.

  • Generate reports on sales activities and achieved results.


  • Time management

  • Communication

  • Negotiation

  • Teamwork


  • High school diploma or equivalent.

  • Strong communication skills, demonstrating confidence and persuasion over the phone.

  • Ability to actively listen and comprehend customer needs.

  • Familiarity with the product or service being sold.

  • Proficiency in negotiation and handling challenging situations.

  • Effective time management skills and ability to work independently.

  • Patience and persistence in sales processes.

  • Basic computer skills and knowledge of office software.

  • Willingness to work in a fast-paced environment and meet sales targets.

  • Teamwork and forward-thinking abilities.