Customer Service Supervisor

A Customer Service Supervisor plays a crucial role in ensuring excellent customer service and satisfaction within an organization.

Key Duties and Responsibilities

• Supervise and train customer service representatives.

• Monitor and evaluate team performance.

• Handle escalated customer inquiries and complaints.

• Develop and implement customer service policies and procedures.

• Ensure a positive customer experience.

Skills

• Leadership Skills

• Training and Coaching Skills

• Multitasking Abilities

• Problem-Solving Abilities

• Knowledge of Customer Service Software

• Adaptability

Requirements

• Bachelor's degree or equivalent experience.

• Previous customer service supervisory experience.

• Strong leadership and communication skills.

• Ability to handle challenging customer situations.