Customer Relationship Manager

We are seeking a Customer Relationship Manager to oversee and cultivate beneficial relationships with key customers. The Customer Relationship Manager will lead a team responsible for managing customer relationships, resolving complaints, and driving sales through effective communication and strategic planning.

Main Responsibilities

  • Relationship Building: Build and maintain beneficial relationships with key customers to foster loyalty and satisfaction.

  • Team Oversight: Supervise and guide the customer relationship team in managing customer interactions and resolving issues.

  • Complaint Resolution: Address customer complaints promptly and effectively to ensure high levels of customer satisfaction.

  • Product Updates: Keep customers informed about the latest products and services to drive sales and increase customer engagement.

  • Strategic Planning: Collaborate with organizational managers to develop and implement strategies for enhancing customer relationships and achieving business objectives.

  • Cross-Functional Collaboration: Work closely with cross-functional teams to improve the overall customer experience and address customer needs.

  • Feedback Analysis: Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement and enhance customer retention.

  • Retention Programs: Develop and implement customer retention programs to maximize customer lifetime value and minimize churn.

  • Business Development: Identify and pursue new business opportunities to expand the customer base and drive revenue growth.

  • Team Management: Lead and motivate a team of customer service representatives to deliver exceptional service and achieve performance targets.


  • Communication

  • Leadership

  • Management

  • Data analysis

  • Customer service

  • Creative problem-solving


  • Bachelor's degree in a related field.

  • Proven experience in customer service or sales.

  • Knowledge of customer relationship management (CRM) software.