Account Director
The Account Director is responsible for managing and overseeing all aspects of client accounts, including developing strategic plans, maintaining client relationships, and ensuring high-quality service delivery. They play a crucial role in driving business growth and achieving financial targets.
Key Duties and Responsibilities
Develop and maintain strong relationships with clients, understanding their business objectives and providing strategic guidance.
Lead account planning and strategy development, identifying opportunities for account growth and upselling.
Collaborate with internal teams to ensure timely and successful project delivery to clients.
Monitor account performance and financials, analyzing data and providing regular reports to clients and senior management.
Act as a liaison between clients and internal teams, ensuring effective communication and coordination.
Stay updated with industry trends, providing insights and recommendations to clients.
Resolve client issues or concerns, managing conflicts and providing timely solutions.
Conduct regular account reviews and presentations to clients, highlighting achievements and future plans.
Participate in business development activities, pitching new ideas and acquiring new clients.
Skills
Leadership
Problem-Solving
Communication
Team Management
Relationship Management
Customer Service
Analytical Ability
CRM Software
Microsoft Office
Requirements
Bachelor's degree in business administration, marketing, or related field.
Proven experience in account management, preferably in an advertising or marketing agency.
Strong understanding of marketing principles and strategies.
Excellent communication and negotiation skills.
Ability to build and maintain relationships with clients and internal teams.
Strong analytical and problem-solving abilities.
Proficiency in project management and collaboration tools.
Ability to work under pressure and meet tight deadlines.
Fluent in English and Vietnamese.
