Account Director

The Account Director is responsible for managing and overseeing all aspects of client accounts, including developing strategic plans, maintaining client relationships, and ensuring high-quality service delivery. They play a crucial role in driving business growth and achieving financial targets.

Key Duties and Responsibilities

  • Develop and maintain strong relationships with clients, understanding their business objectives and providing strategic guidance.

  • Lead account planning and strategy development, identifying opportunities for account growth and upselling.

  • Collaborate with internal teams to ensure timely and successful project delivery to clients.

  • Monitor account performance and financials, analyzing data and providing regular reports to clients and senior management.

  • Act as a liaison between clients and internal teams, ensuring effective communication and coordination.

  • Stay updated with industry trends, providing insights and recommendations to clients.

  • Resolve client issues or concerns, managing conflicts and providing timely solutions.

  • Conduct regular account reviews and presentations to clients, highlighting achievements and future plans.

  • Participate in business development activities, pitching new ideas and acquiring new clients.


  • Leadership

  • Problem-Solving

  • Communication

  • Team Management

  • Relationship Management

  • Customer Service

  • Analytical Ability

  • CRM Software

  • Microsoft Office


  • Bachelor's degree in business administration, marketing, or related field.

  • Proven experience in account management, preferably in an advertising or marketing agency.

  • Strong understanding of marketing principles and strategies.

  • Excellent communication and negotiation skills.

  • Ability to build and maintain relationships with clients and internal teams.

  • Strong analytical and problem-solving abilities.

  • Proficiency in project management and collaboration tools.

  • Ability to work under pressure and meet tight deadlines.

  • Fluent in English and Vietnamese.